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Delivery

How to Order:

Online ordering on Dog Treats & Toys is simple. Just follow the easy steps below.

Payment Options

When you have collected the items you want to buy in your basket, click on the purchase button to send us your order. You will be asked some questions about delivery details and how you want to pay for the goods. Please note all prices displayed on the site are in pounds Sterling and are inclusive of VAT at the current UK rate.

The simplest option is to choose to pay by credit or debit online. If you do this, we will be able to send your goods as soon as you have completed the order process.

If your credit or debit card does not operate in Pounds Sterling your card company will convert the transaction into your own currency on your statement. All transactions will appear on your statement as "DOG TREATS & TOYS".

All credit card and personal details that you send to us through the Internet are encrypted for your safety, which ensures they cannot be seen by anyone attempting to intercept your visit to our site.

However, if you do not feel comfortable with using your credit card online, you can telephone our Customer Services department on 0330 311 2916 who will take your order and card details. For British customers only we will also accept cheques in Pounds Sterling but we will not be able to start processing your order until we receive your cheque, and the cheque has cleared through our normal banking procedures, normally 5 working days.

Delivery Details

UK Orders:

Standard Delivery (5 - 7 Working Days)

Standard delivery orders will be shipped via Royal Mail. There is a flat charge of £3.95 for an unlimited number of items. We aim to dispatch all Standard Delivery orders within 3 working days.

Express Delivery Service (1-3 Working Days)

When placing your order, you have the option to choose an Express Delivery service. Orders must be placed before 1pm and will be delivered within 3 working (excluding weekends and bank holidays). Depending on your location, there are two Express Delivery services, the prices of which are outlined below:

  • £6.99 - England / Wales / Scottish Mainland
  • £7.99 - Scottish Highlands / Northern Ireland / Channel Islands / Isle of Man / Isle of Scilly / BFPO Forces Mail

This service is available to all mainland UK and Northern Ireland addresses but extended delivery times may be experienced to Northern Scotland and other isolated areas.  Please note that both express delivery services require a signature upon delivery.

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